Shipping & Returns

      

 

SHIPPING

Free Standard Shipping (orders of $50.00 or more) (Shipping may take longer than normal due to COVID-19)

*Most racquet orders will be shipped via USPS Priority Mail while string, grip, gift card, and similar orders will be shipped via USPS First Class (most of the time).

  • Free Standard Shipping on orders over $50.00.
    • Must select Free Standard Shipping option during checkout.
    • Option will NOT show price of $0.00 unless items in your cart equal or exceed $50.00 in cost.
  • Order must have an actual or dimensional weight of 7lbs or less.
  • Orders (including in store pickup) for in stock items placed before 1:00 PM EST Monday-Friday will be shipped/ready for store pickup from our warehouse within one business day.
    • Orders Placed after 1:00 PM EST Monday-Friday might require two business days for processing.
  • Orders do not ship or deliver on Saturday, Sunday, or on observed holidays.
  • Delivery time frame is dependent on the location shipping to once the package departs our warehouse
  • Orders may be shipped in multiple packages, and there will be a separate charge for each shipment. Separate tracking information will be provided once each package has shipped.
  • Free ship method will be determined by destination
  • Offer not retroactive on prior purchases.
  • Limited Time Offer

 

  • Not responsible for weather-related delays or delays with shipping providers.
    • Shipping services might experience delays due to package volume/Covid-19.
      • Once packages leave our shop with estimated ETA, we are not responsible for any delays the shipping providers might experience.
  • Customers will be contacted via email or phone with order or shipping issues.
    • Please make sure to provide accurate contact information where you could be reached quickly.

 

USPS SHIPPING OPTIONS

Depending on weight of package, some options (like First-Class Mail) will not be available.

 

USPS PRIORITY MAIL SHIPPING

Below is the map that will show the expected delivery timeframe once your item is shipped from our shipping Charlotte, NC ZIP Code: 28226.

Most shipments will arrive within 1-3 days of shipping.

 

Customer In-Store Pickup

Charlotte/local customers may select In-Store Pickup online (select the store you wish to pick the item(s) up at during checkout). Please allow for one Weekday (Monday-Friday) for order to be processed. You will be contacted once your order is ready for pickup.

Call 704-910-1625 if you need your order rushed through picking and processing. 

 

RETURNS

Return Shipping

 

30 Day Returns:

  • You have up to 30 days from the date of delivery to initiate a return.
  • Pre-paid return labels can be provided with qualifying orders. Customer needs to contact store to be sent a return label via email to be used.
  • The cost of a return shipping label will be charged to you via a new invoice.
    • Once you confirm you wish to return an item, we will then send you a new invoice with the shipping cost to be paid (we cannot deduct shipping costs from the purchase amount. We have to create a new invoice.)
    • Once we receive payment for the shipping label, we will complete your return shipping label and then email it to you.

 

How the process works:

  1. Ensure the product is in NEW & UNUSED condition.
  2. Contact QCTS via email ([email protected]) with the subject line: returns regarding the item you wish to return and the Order # of your purchase. OR Call the store and speak to Ken (704-910-1625).
  3. You will then receive a new invoice for the price of the return shipping label that will need to be paid before you are sent a return shipping label.
  4. Once the return shipping invoice has been PAID, you will be emailed a USPS return label. Print the label off, box the item up in its original packaging, and attach the label to the box.
  5. Drop the item off at your local authorized USPS office. Retain the tracking # or receipt for your records.
  6. We will notify you once we receive the item, inspect it to ensure the condition, and let you know your return has been processed.
  7. Once the return has been processed, you will receive the Full amount of the items being returned as a refund (minus any shipping costs you paid for us to ship the item to you PLUS the invoice you paid for the return shipping label).
  8. For any additional information, contact us at: 704-910-1625 or [email protected] (we will respond within 24 hours Monday-Friday).

 

 

Racquet Returns and Exchange

  • RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
  • Racquets in NEW condition UNSTRUNG (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle), will be issued a FULL REFUND.
  • Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) BUT IS STRUNG, will be issued a full refund (excluding 1. string cost and 2. 10% restocking fee calculated from the total cost of the item).
  • Queen City Tennis will NOT accept used racquets for return. Used racquets will be returned to the customer. The shipping cost of any used product and subsequent return of the product are the responsibility of the customer.

 

Apparel Returns and Exchange

  • APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
  • Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Queen City Tennis Shop store credit, at the discretion of Queen City Tennis Shop. All shipping associated with the item will be the responsibility of the customer.

 

Packaging Instructions for Returns

To qualify for a refund or exchange, all of your items must be new and in their original packaging (with original tags and manufacturer packaging). If you ship to us any items that do not meet these qualifications, we reserve the right to issue a partial store credit, or to ship them back. Please read below for examples of proper packaging:

  • For Apparel: Apparel must be returned unworn, unwashed, and with its original tags attached.
  • For Racquets: Racquets must be new with the original plastic on the handle. No ball fuzz should be in the string bed. If you had your racquet strung at Queen City Tennis, the cost of the string will be deducted from your return (as well as a 10% restocking fee).
    • Unstrung racquets must be new with the original plastic on the handle and information face plate on the head of the racquet.

 

Disclaimers

Returns and exchanges are processed within 48 hours of arrival at Queen City Tennis Shop. Please allow an additional 72 hours for your credit to appear on your account. We ship exchanges within 48 hours. For any questions or concerns, please contact our Returns Department at 704-910-1625, or email [email protected] with the subject line: returns.

Queen City Tennis Shop reserves the right to refuse any items that are not in new / pristine condition, and that do not meet the requirements detailed in our guidelines. A restocking fee will be applicable at our discretion if any of our rules or procedures are not followed.